Retail Sales Academy: The Complete 4-Course Bundle

The complete Retail Sales Academy in one purchase. Every course your floor team needs for the conversations that make or lose a sale: talking with customers, recommending the right product, raising the basket without pushing, and fixing things when they go wrong.

One seat gives one learner all four courses. Each course has its own certificate, and finishing all four earns the Retail Sales Academy Master Certificate.

What is included

• Mastering Communication: listening, tone and body language, better questions, and staying calm in hard moments

• Mastering Suggestive Selling: reading the customer, recommending by name, timing, pairing and taking a no

• Mastering Upselling & Cross-Selling: features and benefits, good, better and best options, completing the solution and handling price hesitation

• Problem Solving & Service Recovery: the LEARN steps for any complaint, finding the right fix, returns and policy, and following up

Each course ends with a practice customer scenario that shows every learner where they are strong and what to work on, so managers know exactly where to coach.

Why the bundle

Frontline staff on Learn Brands told us the two things they most want to learn are upselling without being pushy and calming down an upset customer. The bundle covers both, along with the communication skills underneath them. The skills stack, and the courses can be taken in any order.

The format

Self-paced and built for a phone. Short narrated lessons, games, review cards and a graded final check in each course. Progress saves automatically, so learners can work through it across their breaks.

Your credentials

Pass a course and its Retail Sales Academy certificate is issued in the learner's name. Pass all four and the Retail Sales Academy Master Certificate is issued too. Every certificate is stored in your company account, where a manager can pull it any time.

Who should take it

• New retail hires, as their sales and service foundation

• Floor associates, cashiers and budtenders

• Shift leads and keyholders who coach the floor

• Store managers who want one standard across the team

Retail Sales Academy Bundle FAQ

What do I get for one seat?

One learner gets all four Retail Sales Academy courses, a certificate for each, and the Master Certificate when all four are passed.

How long does it take?

About two and a half hours across all four courses. Each course is about 30 to 35 minutes and can be done on its own break.

Do the courses have to be taken in order?

No. They can be taken in any order. Many teams start with Mastering Communication.

Can I train a whole team?

Yes. Buy seats and assign them by name or by location from your company dashboard, then track who has finished.

Can I reassign a seat?

Yes, until the learner has started.

Is there volume pricing?

Yes. A single bundle seat is $79. 10 to 49 seats are $69 each, 50 to 249 are $59, and 250 or more are $45.