This course covers what you need to responsibly sell alcohol for off-premise consumption, the retail side of the business: liquor stores, convenience stores, grocery stores, and similar settings. It walks through how to protect yourself and your employer from liability, how alcohol affects customers, and how to handle the situations that come up at the register, so you can sell responsibly and stay compliant.
What you'll learn
Blood alcohol concentration (BAC) and how alcohol affects customers
How to recognize an intoxicated customer and when to refuse a sale
Best practices for handling intoxicated or difficult patrons
How to check and verify identification and spot underage buyers
How responsible sales protect you and your employer from liability
Format and certificate
The course is online and self-paced. You must score at least 70 percent on the final exam to pass, and once you finish you can print your certificate of completion right away.
Common questions
What is the difference between off-premise and on-premise? Off-premise courses are for staff who sell alcohol meant to be consumed elsewhere, such as liquor, convenience, and grocery stores. On-premise courses are for staff who serve alcohol consumed on site, such as bars and restaurants.
Is there an exam? Yes. You need at least 70 percent on the final exam, and you can print your certificate as soon as you pass.