If you work in beverage alcohol long enough, the same question keeps coming up. A new hire asks what they should study. A distributor rep wants to level up. A retail manager wants a credential on the wall. A brand owner wants their team trained. And every time, the same alphabet soup gets thrown around. WSET. Cicerone. CMS. CSS. AFNA. Sommelier. Master this. Certified that.

If your staff can't explain the difference between a Pinot Noir and a Pinot Grigio, they're not selling wine. They're stocking shelves.