Massachusetts Sell-SMaRT Responsible Vendor Training

Get trained in safe and compliant retail sales

Selling regulated products comes with real risks, including violations that can lead to fines, imprisonment, suspension of your license, increased insurance costs, and even business closure. Compliance issues and preventable mistakes are one of the most common reasons regulated retailers are fined, lose their license, and get shut down.

The Sell-SMaRT™ Responsible Vendor Program helps protect you and your operation by teaching you and your team how to sell safely and compliantly to customers, plus how to handle the complex situations that arise in a regulated retail operation.

Designed for sales consultants, owners, retail managers, frontline retail staff, regulators, and people looking to enter regulated retail, this comprehensive Responsible Vendor Program will inspire you to know the rules and move the industry forward with integrity, professionalism, and compliance.

What's included

Five online sections comprised of engaging videos and written materials, knowledge checks at the end of every module to assess your learning, printable job aids for easy reference, access to a private forum to network and connect with other students, and your official Sell-SMaRT™ certificate of completion (once you pass the exam).

Prerequisites

None.

Time commitment

3+ hours of online learning and study.

Passing score

A grade of 70% on the exam is required to pass.

Exam details

The Sell-SMaRT™ exam is a comprehensive multiple-choice test, administered online. Enrollment allows two attempts to achieve a passing score. You have 30 days from purchase to complete the course and pass the final exam. This is a closed book exam.

Once you pass

You will receive your official Sell-SMaRT™ certificate to proudly display and use for credibility and trust in your industry.

Other Massachusetts and responsible vendor training

Massachusetts operators can also take Stoker's Massachusetts Basic Core Curriculum. Sell-SMaRT runs state programs in Colorado, Alabama, New Jersey, and Maryland, plus the USA National Sell-SMaRT program. Browse the full compliance catalog.

The Sell-SMaRT curriculum

• Section I: the legal information and rules that govern regulated retail, including license types, product restrictions, the agencies that regulate the market, and how compliance checks work

• Section II: safety and security, covering security requirements, seed-to-sale tracking, keeping the premises safe for staff and customers, and compliant waste disposal

• Section III: checking IDs, including check-in protocols, spotting altered and borrowed identification, and the consequences of getting it wrong

• Section IV: handling tricky situations, from impaired customers to declining a sale politely and documenting an incident properly

• Section V: educating customers, including where product guidance ends and practising medicine begins

• Bonus content on delivery compliance

Why Sell-SMaRT

Sell-SMaRT was created in 2014 by Maureen McNamara of Cannabis Trainers, and was the first responsible vendor program in the United States approved by both a state enforcement division and a state health department. McNamara built it on decades of food safety and responsible alcohol service training, which is why it plays as practical floor training rather than regulatory recitation. More than 18,000 Sell-SMaRT certificates have been issued to date, and Cannabis Trainers has secured approval for specialized Sell-SMaRT tracks in a number of states, with a general program covering the rest.